At Terravolt, we understand the importance of treating the personal data of our customers, vendors, business partners, website visitors, and other individuals we interact with in a confidential and private manner. Transparency is a fundamental value at Terravolt, and we are committed to complying with all applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the Personal Information Protection Law of China (PIPL), the California Consumer Privacy Act (CCPA/CPRA), and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), as well as Quebec Law 25 where applicable.
Terravolt is the data controller for the processing of your personal data. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, user portals, and mobile applications (collectively, the “Services”).
When we refer to “Website”, we mean our official website(s). When we refer to “user portals” and “mobile applications”, we mean the Terravolt platform for EV charging.
If you have any questions about this Privacy Policy, please contact us at info@genergytech.com.
When you visit our Website, user portals, or mobile applications, Terravolt may process personal data such as cookies, browser type and version, IP address, and length of visit. The purpose is to improve your user experience, provide functionality, generate statistics, tailor marketing to your needs, and remember your preferences.
The legal basis for this processing is Art. 6(1)(f) of the GDPR (legitimate interests). In certain cases (e.g., cookies requiring consent), the legal basis is Art. 6(1)(a) (your consent). More information about cookies is available in our Cookie Policy.
If you subscribe to our newsletter or request a demo, we process your name, surname, areas of interest, and email address to personalise and send you newsletters. The legal basis is Art. 6(1)(f) (legitimate interests in branding and marketing). You may unsubscribe at any time via the link in each newsletter or by emailing info@genergytech.com.
When you register your Terravolt profile, we process your name, email address, telephone number, postal address, bank and payment information, and information about purchased services. The purpose is to provide you with our Services. The legal basis is Art. 6(1)(b) (performance of a contract).
When you use our Services, we also process data related to date and time, frequency, location, and pattern of EV charging, as well as transaction details (name, contact details, address, cost). We use a third‑party payment processor (e.g., Stripe) to collect payment information. When you submit payment details, we share your debit/credit card number, billing address, phone number, and installed application information with the processor to complete payments. The processor acts as our data processor and stores your payment information on our behalf. The legal basis for this processing is also Art. 6(1)(b).
If you are a contact person at a vendor or business partner, Terravolt processes your personal data (name, email address, telephone number, position, etc.) when we communicate with you in connection with an existing or potential contractual relationship.
The legal basis is Art. 6(1)(f) (legitimate interests), which include fulfilling contractual obligations, maintaining business relationships, invoicing, communication, and documentation. In some cases, processing is necessary to comply with a legal obligation (e.g., bookkeeping), in which case the legal basis is Art. 6(1)(c).
When you submit an inquiry through our chat function, Terravolt processes your IP address, geographic location, and any personal data you include (e.g., name, email, phone number). We encourage you not to send sensitive personal data.
The legal basis is Art. 6(1)(f) (legitimate interests in providing customer support and business development).
Where relevant, Terravolt may disclose or transfer your personal data to our affiliates, business partners, or other collaborators for business purposes. This may include social media providers (see Section 6 below).
In certain cases, such as disputes or legal claims, we may disclose your personal data to our advisors or other relevant third parties if necessary and lawful.
We use third‑party service providers (e.g., hosting providers, payment processors, technology partners, marketing, logistics, and infrastructure providers) to operate, develop, deliver, and maintain our Services. These providers act as data processors under written instructions from Terravolt and are not permitted to use your personal data for their own purposes. We ensure all processing complies with applicable privacy laws.
In certain cases, your personal data may be transferred to countries outside the EU/EEA. Terravolt ensures that such transfers are carried out in accordance with applicable data protection laws, for example by entering into the EU Standard Contractual Clauses (SCCs) and implementing supplementary safeguards where necessary. You may request a copy of the legal basis for such transfers by contacting info@genergytech.com.
For transfers within China, we comply with the Personal Information Protection Law (PIPL) and other relevant regulations, including the use of standard contracts or security certification for cross-border data transfers as required.
Terravolt retains your personal data only as long as necessary to fulfil the purposes described in this Privacy Policy. We maintain industry‑standard security safeguards, including encryption of data in transit and at rest, to protect your information.
We store your data on secure, password‑ and firewall‑protected servers. All payment information is fully encrypted and handled only by PCI‑certified organisations. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security. We recommend that you do not include confidential or sensitive information in emails to us.
Access to your personal data is limited to employees and contractors who need it to perform their jobs (e.g., customer support).
Personal data related to your newsletter subscription is stored until you withdraw your consent. Cookie data is stored for different periods depending on the type and purpose of the cookie. Social media interaction data is deleted when you delete the content or withdraw your interaction.
Customer personal data is generally deleted when it is no longer necessary for the purpose of collection. Unless continued storage is required for documentation purposes, data is deleted 3 years after termination of the contractual relationship.
If you are a contact person, we store your personal data as long as we communicate with you as a point of contact, and for 3 years after termination of the contractual relationship, or until it is no longer necessary for the establishment, exercise, or defence of legal claims.
Inquiries from potential customers are deleted 3 years after the inquiry is resolved, unless needed for legal claims. Inquiries from existing customers are deleted 3 years after termination of the contractual relationship, unless needed for legal claims.
Personal data necessary for bookkeeping (e.g., invoicing) is stored for 5 years from the end of the financial year to which the records relate, to comply with legal obligations.
Our Website may contain social media plug‑ins from platforms such as Facebook, Instagram, and LinkedIn. When you visit our social media pages or our Website with such plug‑ins, these social media providers collect and process your personal data via cookies, subject to your consent where required. This happens even if you do not have an account on that social media platform.
When you interact with a plug‑in, your browser contacts the social network’s server, which receives information about your visit (e.g., IP address). Terravolt receives anonymous demographic and geographic statistics from these platforms.
Terravolt acts as a joint data controller with the social media providers for personal data collected in connection with your visit to our social media sites or Website. You may contact either Terravolt or the respective provider to exercise your rights. The providers have primary responsibility for compliance with the GDPR regarding data collected on their platforms. If you are a registered user, you can exercise your rights through your account settings.
For more information, please consult the privacy policies of the respective platforms:
To comply with applicable legal and regulatory obligations regarding KYC and AML (including but not limited to the Anti-Money Laundering Law of China and relevant financial regulations), Terravolt may be required to perform identity verification and risk assessment procedures on certain customers. These measures help prevent financial crimes such as money laundering and terrorist financing.
We use a combination of proprietary software and certified third‑party identity verification service providers to facilitate this process. The KYC verification may involve collecting the following information:
Customers may also be asked to provide bank statements and answer questions to assess their risk profile. The information is processed through an automated system that generates a risk score. If the score requires further review (e.g., inconclusive or high risk), a trained Terravolt employee may intervene and contact the customer for additional information.
All KYC/AML data is handled in strict confidence and stored for the minimum period required by applicable law (generally 5 to 7 years, depending on the jurisdiction). For any questions regarding KYC/AML procedures, please contact info@genergytech.com.
As a data subject, you have the following rights under applicable data protection laws (subject to certain exceptions):
If you disagree with how Terravolt processes your personal data, you have the right to file a complaint with the relevant supervisory authority. In China, this is the Cyberspace Administration of China (CAC) or other designated authorities. For EU residents, the relevant authority is the data protection authority in your country (e.g., the Danish Data Protection Agency). For Canadian residents, you may contact the Office of the Privacy Commissioner of Canada. We encourage you to contact us first at info@genergytech.com to resolve any concerns.
If processing is based on your consent (Art. 6(1)(a) of the GDPR), you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.
To exercise any of these rights, please contact us at info@genergytech.com.
If you have any questions about this Privacy Policy, wish to exercise your rights, or disagree with our processing of your personal data, please contact us:
Terravolt
Email: info@genergytech.com
You may also file a complaint with the relevant data protection supervisory authority. For EU residents, the Danish Data Protection Agency’s website is www.datatilsynet.dk. For users in China, you may contact the Cyberspace Administration of China. For Canadian residents, the Office of the Privacy Commissioner of Canada can be reached at www.priv.gc.ca.
Terravolt reserves the right to modify this Privacy Policy to reflect new technologies, regulatory requirements, or other purposes. Please review this page periodically. The “Last updated” date at the top of this policy indicates when the most recent changes were made.
If you are a resident of California, the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, “CCPA”), grants you the following additional rights:
To exercise CCPA rights, submit a verifiable request to info@genergytech.com. We will respond within 45 days.